The coveted console hit shelves Thursday, eight years after the first version was released.
Video game retailer GameStop said Thursday that it is investigating claims made by some customers that they received damaged Nintendo Switch 2 consoles.
In multiple social media posts across X and Reddit, some consumers reported an issue in which it appeared a GameStop in New York had stapled receipts to their Switch 2 packages and punctured the console screens.
“GameStop stapled the receipt for me and my friends Switch 2s to the box, FML,” wrote X user Oadhan Lynch, sharing a series of pictures of the product after it had been opened. “Genuinely insane now I’m gonna have to wait 3 months for the restock. And yes we were there for the midnight release so I bet everyone in this line is gonna have this same issue.”
GameStop is “investigating this as we speak and will make the customers whole,” a spokesperson for the retailer said in an email.
By Thursday afternoon, Lynch, who didn’t respond to a request for comment, shared an update on X that the store had “made things right” by sourcing “around NY and NJ to provide replacements to everyone who this happened to.”
Others who made similar claims on social media didn’t immediately respond to requests for comment.
The consumer reports, which appear to be regionally isolated, come as gamers continue to rush to get their hands on the coveted Nintendo console, which was released Thursday.
The base device sells for $449.99, or gamers can shell out $499 for the console and the new Mario Kart World. Prices didn’t deter fans and gamers who waited in long lines at stores across the country. The original Switch was released eight years ago, and the hype for a new console has continued to grow in recent years.
But some vying to get the Switch 2 may have a longer wait than expected, with some shortages already being reported just hours after the console’s official release.
